Support
LTC Connect is committed to helping our customers with all phone and/or Internet issues. Please choose the appropriate troubleshooting FAQs below to help solve any issues you may be experiencing. If you’re unable to find a solution or are still having issues, please contact us immediately.
If you were directed here by an
Internet support technician:
Internet support technician:
CLICK HERE to begin a Remote Support Session.
Looking for live chat support?
Click the icon in the bottom-right corner.
Phone Numbers
24/7 Technical Support: 270-542-7709 or 270-934-2202
Customer Service: 270-542-4121 or 270-934-4121
Alternates During Emergency: 270-542-2111 or 270-934-2111
811 Before You Dig: Call 811 or Kentucky811.org
Telephone or General Inquiries: cservice@ltcconnect.com
24/7 Technical Support: support@ltcconnect.com
General Support FAQs
I have received a copyright infringement notification, what now?
Go to http://www.respectcopyrights.com/index.html. This site is designed to help answer those questions and to provide information to help you find the content you want legally.
Can I test my Internet speed?
Can I change my email settings?
CLICK HERE to update your email settings.
NOTE: Always remember to use a surge protector that has built-in phone line protection to reduce the chance of an electrical surge destroying your equipment. Of course there is no guarantee that this will protect your computer or modem from damage during an electrical storm. The only sure way to prevent damage is to unplug both the surge protector and the phone lines from the wall outlet and phone jack. Surges are not covered by any manufacturer.